Telephone Service

• Telephone service is provided by Public Communication Services (PCS), Inc.
• All calls are limited to 15-minutes
• Several calling options are available:
  • Collect Calls: Calls places by the inmate and paid by the called party. Collect calls cannot be made to cellular telephones
  • Pre-Paid Collect Calls: Pre-paid collect calls are placed by the inmate and paid for by the called party at a reduced rate.
    
    PCS Daily Dial™ prepaid calling services are an alternative to traditional collect calls. Through our service, you can pre-pay for incoming inmate calls from any correctional facility managed by Public Communications Services, Inc.
    
    You can sign up for a PCS Daily Dial™ prepaid calling account today, if you experience any of the following:
    • You have a collect call restriction by your local phone provider
    • You have exceeded the collect call limit
    • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers
    • Your local telephone company does not bill for inmate collect calls
    • Your phone number is blocked from receiving inmate collect calls
    • you have a high collect call bill and want to manage your calling budget
      
      
    Prepaid Account Sign up is as easy as 1-2-3:
  1. Go to the Sign up Page or call 1-888-288-9879
  2. Create your own online account with a username and password for privacy and protection
  3. Deposit money into your prepaid account and begin receiving prepaid calls
     
     You will be able to receive calls within 15 minutes of adding funds to your PCS Prepaid Daily Dial™ account. Best of all, you can check your balance and recharged your account any time you need it!
     
     Once you open a Daily Dial™ prepaid account, no additional charges will be billed on your local telephone bill. Any inmate calls accepted prior to opening your Daily Dial™ account will be billed on your local telephone company bill and must be paid on time to continue service with PCS.

   

  • Debit Call Inmate Pays: Debit calls are placed by the inmate and paid for by the inmate or by the called party at a reduced rate.
    
    A PCS' debit calling account is set up for each inmate at admission and allows the inmate to purchase debit calling time using the inmate telephone system with payment being deducted from their inmate account. 
    
    Using debit calling inmates can call facility-allowed phone numbers including cell phones, business phones, hospitals, international numbers and other commercial phone numbers. 
    
    Debit calling is a safe and easy alternative to prepaid and collect calls for inmates to stay in touch with their loved ones and is offered at a discounted rate.
    
    
• Calling hours in the housing units are from 9:00 AM to 9:00 PM. In Admissions, local calls are free and the telephones are available 24-hours a day
• There is no limit to the number of calls an inmate may place.
• The called party can refuse to accept and/or permanently block calls placed by inmates by following instructions in voice prompts at the start of each call
• All calls, except calls to attorneys, are recorded and subject to monitoring
• For questions or concerns regarding the inmate calling system, contact PCS Customer Service, Monday through Friday, 0800 - 1600 at 1-402-599-2259